Terms & Conditions

Welcome to Crochet by Rita. By accessing, browsing, or placing an order on our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. About Us

Crochet by Rita is an India-based handmade crochet brand offering handcrafted crochet products, including home décor, accessories, baby gifts, and custom-made creations. Since each product is handmade, slight variations in size, color, pattern, or finish may occur. These variations are a natural part of handmade craftsmanship and are not considered defects.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate and complete.

3. Orders & Acceptance

• All orders are subject to product availability and acceptance.
• We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, incorrect product information, or unforeseen circumstances.
• Once an order is confirmed and production has started, it may not be modified or cancelled.

4. Custom & Personalized Orders

We gladly create custom crochet products based on your preferences.

• Custom orders may require additional production time.
• Personalized or made-to-order items cannot be cancelled, returned, or refunded once production has begun, except in cases where the item is damaged or incorrect.

5. Pricing & Payment

• All prices are displayed in Indian Rupees (INR) unless otherwise specified.
• Prices are subject to change without prior notice.
• Payment must be completed before order processing unless Cash on Delivery (COD) is offered for your location.
• We accept secure online payments through trusted payment gateways.

6. Shipping & Delivery

• Orders are processed within the estimated timeframe mentioned on the product page.
• Delivery timelines may vary depending on your location and courier partner.
• We are not responsible for delays caused by courier companies, weather conditions, natural disasters, strikes, or other events beyond our control.
• Customers are responsible for providing the correct shipping address. We are not liable for deliveries delayed or lost due to incorrect address details.

7. Returns, Refunds & Replacements

As our products are handmade, returns are accepted only under the following circumstances:

• You receive a damaged product.
• You receive the wrong item.
• The product has a manufacturing defect.

To request a replacement or refund:

• Contact us within 7 days of delivery.
• Provide clear photographs of the product and packaging.
• After verification, we will arrange a replacement or process a refund where applicable.

Please note:

• Customized or personalized products are non-returnable and non-refundable unless damaged or incorrect.
• Minor variations in handmade products do not qualify for returns.

8. Product Care

To maintain the beauty and durability of your crochet items:

• Follow the care instructions provided with the product.
• Gentle hand washing is recommended unless otherwise stated.
• Avoid machine drying and excessive heat.

Damage resulting from improper care, misuse, or accidental handling is not covered under our return policy.

9. Intellectual Property

All content on this website, including product designs, photographs, logos, text, graphics, and other materials, is the exclusive property of Crochet by Rita.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

10. User Conduct

By using this website, you agree not to:

• Use the website for unlawful purposes.
• Attempt to interfere with the website's security or functionality.
• Submit false, misleading, or fraudulent information.

11. Limitation of Liability

To the fullest extent permitted under Indian law, Crochet by Rita shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or our products.

Our maximum liability shall not exceed the amount paid for the relevant order.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy. By using this website, you consent to such collection and use.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in [Your City, State] .

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on this page with the revised effective date.