Privacy Policy

At Crochet by Rita, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or place an order with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Details (processed securely through our payment partners; we do not store your card or banking information)

Non-Personal Information

• IP Address
• Browser type and device information
• Website usage data
• Cookies and analytics information

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Respond to your questions and customer service requests.
• Send order confirmations, shipping updates, and important notifications.
• Improve our website, products, and customer experience.
• Prevent fraudulent transactions and enhance website security.
• Comply with applicable legal and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Payment Security

All online payments are processed through trusted and secure payment gateways.

Crochet by Rita does not store your debit card, credit card, UPI PIN, CVV, or online banking credentials on our servers.

4. Sharing Your Information

We may share your information only with trusted third parties when necessary, including:

• Courier and shipping partners for order delivery.
• Payment gateway providers for payment processing.
• Technology and website service providers.
• Government or legal authorities when required by law.

These parties receive only the information necessary to perform their services.

5. Cookies

Our website may use cookies to:

• Remember your preferences.
• Improve website performance.
• Analyze website traffic.
• Enhance your shopping experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

While we strive to safeguard your information, no internet transmission or electronic storage system is completely secure.

7. Your Rights

Subject to applicable Indian law, you may request to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Withdraw consent for certain uses of your information, where applicable.

To make such a request, please contact us using the details provided below.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, analytics tools, or social media platforms.

We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review their respective privacy policies.

9. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website features.

The updated version will be posted on this page along with the revised Effective Date.